We use PayPal to process all orders and accept Visa, Mastercard, and American Express (all of which are processed through Paypal). You do not need to sign up for a Paypal account to pay with your credit or debit card.
We do not charge for UK delivery on purchases of £17.50 and above. There may be additional shipping costs for Highland and other non-mainland destinations. If a customer is a non-mainland resident we will provide a shipping quote upon request, so please contact us
We endeavour to dispatch our instruments within 3 working days. Being a small company we do not hold large quantities of stock and therefore occasionally have to wait for an order from our suppliers. In the event of such a delay we will inform the customer by email with an estimated time of arrival. If this delay proves unacceptable to the customer, we will provide a full refund.
If a customer wishes to cancel an order, we will give a full refund. If the item has already been dispatched, the customer will be refunded* upon return of the item. We accept returns on all items up to 14 days from receipt of the item. *Our outgoing carriage costs will be deducted from the total refunded amount.
If a fault develops with your instrument you can return it to Faversham Strings and we will repair or replace it. Please contact us to arrange this. There will be no charge for this service and we will also reimburse your postage. Accidental damage and wear and tear is not covered under this policy.
Please note when returning an item the customer will pay for return postage and is responsible for safe carriage. We recommend the customer uses a ‘signed for’ service and includes insurance as the customer is liable for damage/lost-in-transit.
We securely pack all our instruments for safe shipping and recommend that any returned items are sent in their original packaging or a suitable equivalent. Cellos will have the strings slightly de tensioned as a safety measure prior to dispatch, we recommend you seek advice from a professional (e.g music teacher) prior to tuning if you are not experienced with this.